Thursday, December 31, 2009

Stuck Key and Grace, Part 2

Right before Christmas, I posted a blog about trying to play my defective keyboard in our St. Francis Inn dining room. Several of the keys, especially the "E" about middle "C" were sticking, upsetting my perfectionist attempts to play Christmas Carols. Despite what I viewed as this significant flaw, the music had a real effect on our guests. Some sang along with the carols they knew; others smiled and tapped their feet or hands; and still others thanked me as they left the dining room that day. Even now, roughly two weeks later, some of the guests still talk to me about how much they enjoyed the music.

A number of you have communicated with Thea or me about how much this particular blog meant to you or to a friend. Several of you forwarded the blog to others. I must tell you, that all of this made me feel very blessed and contributed to a wonderful Christmas for our family. But, as Paul Harvey used to say, "Here is the rest of the story!"

The day after I posted the blog, my brother-in-law Rick sent me an e-mail saying that these stuck keys were a manufacturer's defect, and that he owned a Yamaha keyboard that had had the very same problem. He'd contacted the manufacturer and had received a new keyboard assembly, free of charge. The manufacturer's repair technician had even come to his home to make the repair! Rick encouraged me to contact Yamaha and ask for a free repair, but since my keyboard is six years old, I figured that my keyboard was long beyond any warranty. I forgot all about Rick's suggestion.

Two days later, Rick sent me another e-mail with the phone number and e-mail of the Yamaha rep in Los Angeles, and again encouraged me to request the repair. Since all I had to do was send an e-mail, I decided to go for it....well it was more like "I know this is a waste of time, and I really do not even deserve this repair, but since Rick went to the trouble of sending me this info, I might as well try." Talk about a lack of faith! And self worth! Not to mention laziness!

Despite an overwhelming sense that there was not way that this was going to work, I composed a brief e-mail saying that I had a six year old Yamaha keyboard that had periodically had a problem with stuck keys and was there any possibility of a repair, given that it was long beyond the warranty period. To my astonishment, the LA rep immediately replied, asking for the serial number of my keyboard, which I dutifully supplied. Within a day, the rep had determined that, yes, indeed, I was entitled to a complete repair of the keyboard assembly and had send me the name of a technician right here in Philly who could do the job.

Yesterday, Thea and I took the keyboard in and within 30 minutes, it was fixed and good as new. Actually, it is BETTER than new -- the keyboard has never played so smoothly. I am really excited and happy: the keyboard is a pleasure to play now, not a frustration. And I owe it all to Rick who was persistent in getting me to request the repair when I would simply have accepted the situation as beyond my control.

As January 1st approaches, I know that one of my New Year's resolutions will be to be a little more attentive to the suggestions of people who are trying to help me and to be open to possibilities for good coming out of any situation.

Happy New Year, everyone!

Wednesday, December 30, 2009

2 Phone Calls

"Sister, I need to make a telephone call. Can you help me?" The elderly man held out a folded piece of paper. I opened it, reading a letter from a daughter to her father. She had not had contact with him for 10 years. Somehow she had gotten his address and gave him her phone number. He wanted to talk to her.
I dialed her number, and miraculously, she picked up on the first ring. I handed him the phone, and a big smile filled his face as he said, "This is your father." They spoke for a few minutes in Spanish, and he ended with a promise to call her again soon. As he left, I remarked that is had seemed like a happy call. He said yes, he had not wanted to tell his daughter the turns his life had taken and the hard times he had fallen on. I added that a Dad was important to a daughter and I hoped that he would call her again soon.
A bit later the second line of the Inn rang. This is the number that the guests use for outgoing calls, and when it rings, it is usually a wrong number. This time, a woman's voice asked for "Mort." I didn't know Mort, but after some questioning I discovered Mort was the woman's brother,and he must have called her from the Inn. He was recently out of prison, and was a guest at the Inn, as well as one of Br. Xavier's helpers. I tracked down Br. Xavier, he went into the yard and found Mort, who came into the office for the call. He told his sister he was in big trouble. He had been evicted by his landlady, was out on the street, and apparently had not followed some of his parole rules. He was going to turn himself in soon, he said, but had no place to stay until then. His sister did not invite him to stay with her. I knew we had given him a coat and gloves, but the night temperature was predicted to be close to 4 degrees with the windchill. He bid his sister goodbye, and sadly left the office. I asked him if he would go to a shelter tonight, but he said he could not. He didn't elaborate as to why not, and I didn't press him. I felt helpless and frustrated that there was nothing I could do but wish him a good night and offer a prayer for him.

Monday, December 21, 2009

Thea and Mark's Snowy Day

On Thursday, December 17 I looked at the weather map for Philadelphia and points south. We were planning to leave after the meal on Saturday to drive to Raleigh, spend the weekend with daughter Angela and her family, then go on to Athens and spend the rest of the week with daughter Andrea and her family. I noticed that snow was to begin around midnight Friday in the Philly area, and that Maryland and Virginia were to get quite a bit of snow as well. We debated as to whether we should ask if we could leave on Friday rather than Saturday. We didn't need to as Judy, our coordinator, called us at 7:30 Friday morning and suggested we leave before the snow started. So we rushed around, got packed, served the meal, then at 2 pm left town. All was well until we got south of DC. For some inexplicable reason, the traffic slowed to 20 mph. After about an hour of slow going on I-95, we ran into snow. This snow was coming down hard and fast. We could see 3 inches already on parking lots along the highway. We figured at this rate we would reach Raleigh at 5 am, if we didn't plow into a ditch. We saw an exit at about 7:30 pm that had 6 motels, and got over to the right lane to exit. Unfortunately, the traffic didn't appear to be moving up the ramp. I could see a Quality Inn above our location, separated by a fence from the interstate. Mark suggested I get out, climb the fence and book us a room. So I donned by coat, grabbed my purse, and hiked up through the snow to the top of the berm. After several tries I was able to mount the fence, push down the barbed wire, and jump over. I then made it up to the motel and stood in line. Meanwhile, Mark was still trying to go up the ramp. He finally drove around some stopped trucks, got halfway up, and the traffic stopped again. All the drivers got out to see what was happening. It appeared that two cars had collided, but finally decided to ignore any damage and move on. At this time Mark started up the car again, but had no traction. He managed to finesse the car a little at a time up the ramp, and arrived at 8:30 at the motel. At this point we were 30 miles north of Richmond, VA
The next morning we awoke to about a foot of snow. We figured we would be spending another night at the motel. We went out to knock the snow off our car, and to our amazement, the interstate was plowed and traffic moving normally. A man came by and told us there was a two hour break in the snow, and if we wanted to go, now was the time. We grabbed our bags, left without getting food, and drove south. Within a mile we saw that things were still pretty bad on the interstate. We saw lots of cars stranded, some even in the main lanes. There were cars in the median, some turned upside down, and others pointing in the wrong direction,having done a 360. Ramps were closed due to disabled vehicles on the ramp. We felt so blessed that we had gotten off when we did, had gotten a room, and had been safe in our travels. We made it to Raleigh safely, and look forward to spending Christmas with our children and grandchildren. We don't even feel guilty about leaving early from the Inn, because they had 2 feet of snow on Saturday, and probably had less than 100 guests at the meal.

Wednesday, December 16, 2009

Happy Anniversary to the St. Francis Inn


Thirty years ago today, the St. Francis Inn served its first meal. After the friars made the food, they served it to five men and then sat down and ate with them. Last night we served dinner to 296. The original building was a bar converted to soup kitchen. The first structure is the current dining room and office, but in 2000 the size was doubled and a bigger kitchen area, bathrooms and storage rooms were added. Regardless of the size of the building, the mission remains the same. "We do not wish to serve the poor, but to be poor and to serve our brothers and sisters."

Sunday, December 13, 2009

Christmas Carols, Stuck Keys, and Grace

It began as Thea's idea: many of my best ideas are hers. Yesterday she suggested that I might play Christmas carols for one of our mid-day meals this week. I passed on the idea to Sister Mary who was today's meal coordinator, and Voila, I was set up in the dining room. There was one problem, however. One of the keys on my keyboard --specifically the "E" above middle "C" -- sticks. The problem began a week or so ago and has gotten steadily worse. Now, everytime I play that note, the key stays down.

Despite this problem, I was enthusiastic about playing for our guests. Sunday is our busiest day, and today was rainy, cold, and dreary. I figured that some live seasonal music would lift everyone's mood. With Thea's help, I assembled a list of 30 or so songs -- everything from "It Came Upon a Midnight Clear" to "Grandma Got Run Over by a Reindeer" -- and began to play. Almost immediately, I ran into serious problems: not only did the "E" above middle "C" stick every time I played the note, but its cousin "E" below middle "C" also was sluggish. It is amazing how often you need these notes, especially for songs in the keys of "C" and "G", two of my favorite keys. Furiously, I transposed every carol that I could into other keys ("F", "D", even "Bflat"), which required me to use the stuck keys as little as possible. When I had to play the "E", I would continue playing but reach up with a spare finger and flick the key up -- a neat trick when you're used to pushing down to play. The results were predictable: my "performance" was bad, and it was really upsetting! Imagine a tune such as "Deck, the (no sound, stuck key) with bows of (blank)-ley, fa- (blank) la, (blank),la,la la, la." Horrible! I was so frustrated, but there was nothing to do but press on for the 90 minute lunch.

Then a funny thing happened. I started focusing on the guests instead of my malfunctioning instrument, and I began noticing positive things. A little old lady, normally quite nasty (we call her the French lady) humming along contentedly...an older African American man tapping his foot...another lady nodding her head to the music. As people left, many of them stopped to say how much they enjoyed the music. One guy, a big burly man, said that he used to sing in a gospel choir and that this really made him feel great. Another guy said "We are so blessed to have you here." But the apex was when an older, short lady, clearly very down on her luck, came up to the keyboard and began singing "Silent Night". Her voice was terrible -- ragged, vocal chords scarred from tobacco and drug use -- but she knew all the verses. People at the neighboring tables joined in, and I realized that stuck key or not, this music was lifting people. I saw, as each of us occasionally does, that God was using me, at that very moment, to brighten the lives of others. His Grace was flowing through my fingers to people who needed it. My eyes welled up, my chest constricted, and I gave thanks that I could, in some small way, be part of God's plan for the St. Frances Inn on this Sunday.

As I reflect on this now (5 PM on Sunday), I wonder how often each of us misses God's Grace in our lives because we are so worried about trying to do tasks to perfection rather than just living for the moment and doing them as we are able. For me this is certainly true. Today I was closer to God when I was not so worried about how I was playing my music and more open to how He was working through the music to further His kingdom.

Saturday, December 12, 2009

Christmastime in Philadelphia



Steve, one of the guests and our Philadelphia expert, told us that "Philadelphia has her best face at the holidays." He is so right! We have taken advantage of some of the tradtional holiday treats, such as the light and music show at Macy's, formerly Wanamakers Department store. We also toured the Dickens Village in Macy's, which was originally in another now defunct store. These events go back at least to postwar days. A more recent arrival is the holiday show in the lobby of the Comcast building, the tallest building in Philadelphia. This year was a real treat, complete with fiberoptic panels and 3-D effects. But the very best show of all was at Longwood Gardens, a fabulous botanical garden that belonged to Pierre Dupont. The 20 room conservatory was decorated with giant Christmas trees and carpets of poinsettias. There were huge wreaths made of orchids, bromeliads and palm fronds. Outside, there were thousands of lights on tall trees, as well as a dancing fountain that rose and fell to holiday music. We even saw a choral concert by a 100 year old choral group that specializes in Gilbert and Sullivan. Since there are no yards in our neighborhood, people make the most of their windows and doors, with the occasional sidewalk tree festooned with lights. Since it has turned really cold (felt like 12 degrees last night), it is easy to get into the Christmas spirit.

Wednesday, December 9, 2009

Bathroom Duty and God

Every Monday morning, our St. Frances Inn staff "team" gets together for a sharing. We begin with psalms, have a spiritual reading, review one of the seven guidelines of the Franciscan ministry, and then share how we feel about what we've heard. Last Monday, the guideline was "We seek not simply to serve the physical needs of those we minister to but to build relationship with those whom we meet." As I (Mark) reflected on the guideline, I realized that for most of my time here I have been focusing on the tasks at hand and not so much on the people we serve. As a former administrator, I certainly was coming down on the side of "doing" rather that "being present". As I left the sharing session, I resolved to be open to allowing the Spirit to work through me to form relationships with our guests.

Later that week, I had bathroom duty. The job is basically to line people up and send them in an orderly way into our two public restrooms. I was half way into my 90 minute shift when I remembered the guideline about forming relationships, and so I decided to give it a try. The first two attempts were perfunctory: "How are you doing today? "Fine, how are you." "Nice Day, isn't it? "Yeah, real nice!", etc. Then a short guy with a pale blue hat moved to the front of the line.

I tried again: "How are you today?" He looked me right in the eye and with a tired, defeated face simply shook his head side to side. I said, "Tough day?" He replied, "Tough week!" I asked "Why?" He replied, "Too many drugs, got really drunk, and now I am $240 behind on my rent." Without even thinking about what I was saying, I asked, "So, what drugs are you doing?" He replied: "Crack". I felt my stomach contract: crack cocaine is a common street drug here, but this was the very first person that I personally had met who was a crack user. I said to him, "That is a really bad drug. You need to try to get off of it." He replied, "That is easy to say, hard to do." I said, "Yes, but you need to try." He looked at me and said "Why? I lost my child; I lost my wife; now what the f*** do I have to look forward to for Christmas?" I felt a flood of sympathy -- I wondered how I would react if one of my daughters and wife had died. It was easy to see how someone might turn to alcohol or drugs to ease the pain.

By this time, one of the bathrooms was open and the man went in. I wondered if there was anything at all that I could do to help. When he emerged a minute later, I asked him his name. "Steve" he replied. I said, "My name is Mark, and I know that it is not much, but I will pray for you. And if you ever want to talk, I would be happy to talk with you about all of this." He smiled briefly and walked away.

I don't know what will happen with Steve and me. Probably nothing, but I have noticed him coming to morning mass a couple of times since then and each time during the "Sign of Peace", our eyes meet and we exchange smiles and an embrace. If nothing else, at least he knows that another person is concerned about him and his suffering.

Monday, December 7, 2009

Broken Glass


This morning one of the volunteers went out to load the van in the yard, and discovered that someone had taken bricks and broken the back and side windows. Since there was nothing in the van at all, this was probably done out of spite rather than to steal. After the police were called and the insurance company informed, I was assigned to sweep up all the glass on the ground and in the vehicle. I had barely started when one of the guests called out that he wanted to help. He said he came here all the time and it made him really mad that someone had done somethng out of meanness. The guest said if we closed for a day, he wouldn't blame us. I responded that we certainly weren't going to close and we would never punish all of the people who came to eat just because of the actions of one or two individuals.
The staff could quickly make a list of likely suspects: guests we had banned for a period of time because of theft, violence or disobeying certain rules like drinking in front of the Inn. We may or may not ever know who did this act of vandalism. Apparently it has been many years since such an event has occurred. I think the long-time staffers were saddened that after so many years of giving to this community, someone would do something like this, especially as we enter the holiday season. For Mark and I, this event was a reminder that we are in the real world, not part of a movie where the bully reforms and ends up doing good at Christmas.

Thursday, December 3, 2009

How to Say "I'm Sorry"

"Larry" was one of the first guests Mark and I met. He is a middle-aged African American man, very large, and at first glance, fearsome. He hangs out at our corner, and gave us the scoop on where to eat in the neighborhood. He has been on the street for some time. Several years ago, while passed out on the street, he was awakened by a man pointing a gun at his chest. He managed to grab the man's hand and the gun was turned, went off, and killed the other guy. "Larry" was arrested, but the jury found him not guilty on the grounds of self-defense.
The people here at the Inn do not want the guests sleeping on the street, so have banned Larry from entering the Inn grounds until he finds other accommodations. This may seem cruel and not very Christlike, but it is very dangerous to sleep outside in our neighborhood,both because of the cold weather and the drug users that roam the area. So there is a "tough love" component to all of this.
Nevertheless, Larry hangs around and offers to help carry things for us. This morning he helped me carry all the cardboard and cans for recycling to the curb. When he entered the trash area, he told me that he knew he had been short with people the past week, but it was due to having a migraine headache. He wanted to apologize to me if he had been unkind. He said he was telling everyone he may have been short with the past week that he was sorry. He had seen a doctor and gotten some medicine, and now the headache was gone. He said it felt so good to have the pain leave him.
Six months ago if a man that looked like "Larry" had come up to me on the street, I would have looked away and probably hastened my pace. Not only was I having a conversation at 7 am with him, but HE was apologizing to ME for any perceived insult! What a lesson he was preaching about asking for forgiveness. Once again, those whom I was supposed to be helping were helping me.

Wednesday, December 2, 2009

Littering and "The Law"

One of the things that Thea and I have noticed about Philadelphia is the litter, especially on the streets in our neighborhood. It is terrible: people just throw everything from paper and cans to plastic bags and garbage on the streets. I hate it and have always wanted to confront the people who do it. Well, last week, I got my chance!

Thea and I were going into our local CVS store when right in front of me a women in a parked car threw a piece of trash onto the ground. I scooped it up and in my best "voice of righteous anger" said: "M'am, you are LITTERING!". She was startled and said: "I was going to get out and put it in the trash!". I replied: "The trash can is right over here, for heaven sakes!" She asked: "Do you work for the store?" and I replied an irritated "NO!" and walked into the store. When we were inside, Thea told me that she could not believe that I had done that and that I had been pretty harsh. I replied that the woman got what she deserved and felt justified in what I had done. Littering is against the law.

We purchased our item in the store and exited. As we passed the women in the parked car (still there), she intentionally tossed another piece of trash in front me and said "Clean it up!" Thea, without comment, picked up the trash, and we drove off.
I asked Thea again if she thought that what I had done was wrong, and she replied again that she thought that I had not handled the situation especially well. I thought about it some more and asked her asked "What would St. Frances have done?" She said: "He probably would have cheerfully picked up the trash, made a joke about it, and left the woman laughing and feeling a little guilty."

Over the next few minutes, after I had calmed down, I began reviewing my behavior. Certainly it was true that littering is against the law. Technically, I was all in the right here -- a law-abiding citizen, helping to keep the environment policed. I had confronted a person who was breaking the law, but in doing so, I had not seen her as a "child of God", as "the face of Jesus", or even as a person. I had seen her as a jerk, had treated her as such, and (predictably) had gotten a defiant, "up yours" reaction. Worse still, I had not changed her behavior for the better. In fact, she probably is throwing trash on the streets of Philadelphia right now while she pictures my face and curses. No, my behavior had not, in any way, contributed to a positive outcome.

As I reflected more, I realized that my actions were very much like those of the Pharisees in Jesus' time. These were upstanding, law-abiding citizens who held others accountable -- and completely missed Jesus' message that we should love our neighbors. Like the Pharisees, I had not shown this woman love, or even respect, and probably left her worse than I found her. I was, truly, part of the problem, not part of the solution.

By now I felt chastened. I resolved to use this as a lesson in humility and respect for others. We are called to love others not to criticize them. If I get another chance at a "littering incident", I will try a lighter approach, something like: "Hey, I think this blew out of your car. Do you need it?.... OK, I will throw it in the trash for you. Have a great day!"

This living a life of loving humility is tougher than it looks.